Customer Bill of Rights

Hale Pet Door™ is dedicated to providing the highest quality products for you and your pet and we pride ourselves on our unsurpassed customer service.  Each Hale employee, franchise, dealer and installer/dealer is provided with manuals for all our products and our installation standards. They are tested on their product and installation knowledge. Installers agree to the following:

As a Hale Pet Door Installer, I will

  • Answer your phone call or email promptly and professionally
  • Answer any questions or concerns you may have
  • Arrive within the scheduled time frame or call ahead if this is not possible
  • Present a professional appearance
  • Wear shoe protectors to protect your home
  • Use clean drop cloths
  • Not put tools on the floor or patio without a drop cloth
  • Check your wall for obstructions as much as possible
  • Not place my clipboard or paperwork on your table, etc.
  • Clean up my work area and product when finished
  • Explain the features of your pet door or security product and answer any questions you may have about the installation or operation before I leave
  • Do a perfect installation

**Each Hale Pet Door franchise, dealer, and installer/dealer is an independent business but is part of the Hale network.  Customer service has always been of utmost importance to us.  We are interested in your feedback.  Contact Hale Pet Door directly at 800-646-4773 with your comments.


For More Information

"I wanted to write a letter of support for my team at Elite Pet Doors! Our 2 Bernese Mountain Dogs, Peso and Chamonix needed freedom to come and go on their own terms. We chose David of Elite Pet Doors who came and installed an XL Hale Pet Door. It has been magical for both our pups and the family. Peso & Chams now have private access to certain areas of the house and can play outside when they want. The pups go in and out 100 times per day. They love it. It’s easy and the HALE door has security features which protect the house and the pups each time they go through. It has been a blessing for our home. No need to wake up at 3 am to walk them. They have immediate access outside. David – Thank you for your time and expertise on our installation. It has been life changing for all of us. 2 thumbs up!!" - Merrick Lippman